Frequently Asked Questions

All ages, including children, adolescents and adults, can be seen at Replenish Psychology.
To see a Registered Psychologist you don’t need a referral from a GP or psychiatrist however you will need a referral if you wish to claim Medicare rebates. Please see our Fees and Rebates section to learn more about fees.
If you would like to claim Medicare rebates, your Dr will need to make a named referral to Replenish Psychology via a Mental Health Treatment Plan (MHTP). This allows you to access an initial 6 sessions. If needed, a further 4 sessions are available following GP review.
If you would like make a self-referral to Replenish Psychology, please be aware that the consultation fee of $180 will not be eligible for a Medicare rebate. However, as outlined in our Fees and Rebates section, depending on your coverage you may be eligible for Private Health Rebates.
We also welcome referrals from NDIS participants who are self-managed or plan-managed, and requiring Therapeutic Support- Psychology.
Feel free to contact us to discuss any referral.
If you would like to access Medicare rebates, please make a longer appointment with your GP to obtain a Mental Health Treatment Plan (MHTP). There are generally some questionnaires to complete to confirm that it is required, then your GP can write a MHTP. You are able to ask the GP to refer you to the Psychologist of your choice.

Please email and we will get back to you as soon as possible.

0419 799 990 – please note this number is not always monitored when we are in session; but leave a message with your contact details and we will get back to you.

Additionally, after our initial appointments if you would like to continue to see Replenish Psychology- we will endeavour to pre-book some consultations so your appointments are predictable.

At least 48 business hours notice is required if you need to reschedule or cancel your appointment, or a cancellation fee will be charged.
If you cancel your appointment on the day or fail to attend, please note the full consultation fee will be charged.
Please advise as soon as possible if you are unable to attend due to emergent illness or personal emergency by calling 0419 799 990 as a message can be left even if after hours.

Please take the opportunity at our first appointment to ask any questions and allow me to address any queries you may have about process or practicalities. During the first appointment we will also take some time to form our initial treatment plan together, making sure we discuss confidentiality and duty of care. If the first appointment is for a child or young person, I will consult with both you and your child in a sequence that is comfortable for you both.

In order for therapy to be as effective as possible, it is imperative that you feel that Replenish Psychology is the service that you, or your family, would like to move forward with- so this first appointment is also a chance to ensure we are the right fit for you.

If distance or travel time is a factor, we offer online consultations via telehealth online. There is no software needed, and prior to your appointment you will be emailed a secure unique link to connect you with your psychologist at the time of your appointment. This link will open in an internet browser and you can access it on a PC, laptop, tablet or smartphone. Please note- ensuring you have a private quiet area for the duration of your session, as well as stable internet, is vital to online consultations being as successful for you as possible.

Replenish Psychology & Support Services is a Covid 19 fully vaccinated practice.  We follow any relevant state or federal instructions in relation to mask wearing when it is required. We do ask if you are too unwell to attend, please don’t.  Hand sanitiser use and hand washing are encouraged and you are of course welcome to mask-wear if you choose to do so.  

We are conveniently located in the centre of Bundaberg, facing onto Tantitha Street
3/ 39 Bourbong Street, Bundaberg Central Q 4670